SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotop Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotopstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order a second time-i like everything.
The goods came quickly. For 2 weeks in rb. On pajamas i found a couple of protruding threads, but it's not critical. Upset that after washing pajamas painted bed linen!! The price in general would be lower for pajamas!!!
Looks great, materials has a nice feel. Delivered to UK within 1 week!
It's very pretty and the exact taya
I'm in love with this kit. This is the third pajamas from this store. The store umnichka. everything comes quickly, fully tracked. put the elastic band as a gift. Such pajamas i took two. on my size 48-50, the size l sits better, as it does not crumble in the armpits. the same pajamas i have in the size of xl, all the same more, especially in the armpits.
Beautiful set. Shorts are smaller than the top, but i climbed. Purchase is satisfied
Very quickly, pajamas are cool. At 48 size took xl, the priest is normal, the top is large. Not a problem-you can sew
The goods are exactly as in the photo. Fast shipping. Size m, as many wrote, was good from above, but not enough from below, in shortak where the elastic band. It's a pity, very cute pajamas, i'll try to stretch the elastic band, so as not to sit so close.
Pajamas chic, in size, odorless, packed well, the store put as a gift rubber) poisoned the seller the parcel quickly, came in a month. I recommend!
very nice satin
Very cool, not where the thread does not stick out at 44 size fit m
Great pajamas. Very beautiful. the store umnichka, the elastic band put as a gift. I usually wear the size 48, this pajamas took the size xl, as a result of the bolshevat, especially the shirt, squinted in the prdmyshki. I took two pajamas, the second village is perfect, took in the size of l.
It came in days 10 to moscow i order the second time before that red with black lace
Cool pajamas, fit in size. 89-65-90. The store put the elastic band as a gift, thank you!
I highly recommend you like it as described. Very fast shipping arrived thanks.
Super pajamas! Thanks to the store for the discount and fast delivery!