SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hotop Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hotopstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second jacket. The first 3 is too big. The second took the xx just right! Thank you!!!
Thank you received everything perfectly super fast delivery recommend store (16 days) xxxl
Excellent jacket, the size exactly matches the order, sewn well. It came in 3 weeks. I recommend.
Good jacket, liked.
All good
Shipping faster than i expected. thanks stores
Good goods, i'm very happy, the store respect and respect
Thank you for the money.
Excellent jacket for this money (484). For late spring or early autumn itself that. In the rain i think too will go (the rain was not-did not experience). Delivered in three weeks. There is a lining of the same material as the jacket, three pockets outside one inner on the chest. From the jambs found only one-the pocket inside is sewn a little not to the end, well, it's nonsense. The jacket is good, you need to take it.
Came just to the height of 160, og, ot, ob all 100 cm. Stitched neatly, the locks are good. The store is attentive, clarified all sizes before shipping.
Would give it 5 stars, but the jacket had some small dirt stains on it and I'm not sure whether washing will remove them. Perhaps I need to order different color next. The jacket itself is very suitable for it's purpose... for cycling and other outdoor stuff as an overcoat.
The store is handsome. Ordered without correspondence, but the seller began to clarify my weight, height and advised the size more. He was right. Approached.
We are satisfied with the order, the size approached the son. To work in rainy weather to wear and from our winds protection. Thank the store for the windbreaker. With the seller did not communicate, but thank you for your attention to people. I recommend the seller and the goods to all buyers. Thank you very much to all who delivered the goods. Good luck to the seller.
Everything went well, it reached mo in 3 weeks. the store sociable all rumbled to recommend the size but chose the reviews.
I write already 3 jacket!!!
100%
Ordered xxl and the store advised xxl. Took on the advice of the seller.
excelente